Returns & Exchanges

Pasoka do Tao follows the Brazilian Consumer Protection Code (Código de Defesa do Consumidor). Since the product is food, the rules below protect you and the quality for whoever buys next.

Cancelling a purchase (7 days)

• You can cancel a purchase made on the website within 7 calendar days from receipt.
• Since it's food, the product must be sealed and unopened.
• We refund the full amount paid, including shipping. Sending it back is arranged with us, at no cost to you.

Product with a problem

• Did it arrive damaged, with broken packaging, defective, or with a wrong or missing item? Let us know as soon as you receive it.
• Send a photo of the product showing the batch number and expiry date, along with your order number.
• We'll sort it out the way you prefer: we send a new product or refund the amount.
• The legal deadline to report a problem with food is 30 days from receipt.

What we don't exchange

An opened product with no defect (for example, when you didn't like the flavor) is not exchanged or refunded.

How to request

Talk to us on WhatsApp at (47) 99709-1179 or by email at amopasoka@gmail.com, with your order number.

Refunds

The amount is refunded through the same payment method used for the purchase:

• Pix: we refund within 10 business days after the return is approved.
• Credit or debit card: we issue the refund within 10 business days after the return is approved. On credit cards, the amount shows up on your statement according to your bank's timeline, usually on the next statement or the one after.